Terms & Conditions – 10jill Casino

1. Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "You") and 10jill ("10jill," "the Company," "We," "Us," or "Our"), governing your access to and use of the website located at 10jill.net and all related services, games, applications, and content (collectively, the "Platform").

By creating an account, making a deposit, or participating in any game or promotion on the 10jill Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

10jill operates within the Philippine Amusement and Gaming Corporation (PAGCOR) regulatory framework. These Terms are designed to comply with applicable Philippine laws and PAGCOR regulations governing online gaming activities in the Philippines.

2. Eligibility

To register and use the 10jill Platform, you must meet all of the following eligibility requirements at all times:

• You must be at least twenty-one (21) years of age, in accordance with PAGCOR regulations governing real-money gambling activities in the Philippines.
• You must be a natural person of legal capacity to enter into a binding contract under Philippine law.
• You must be physically located in a jurisdiction where accessing and using online casino services is lawful at the time of access.
• You must not be currently subject to any self-exclusion order, whether voluntarily imposed through the 10jill Platform or mandated by PAGCOR or any other regulatory authority.
• You must not be an employee, officer, director, or contractor of 10jill or its affiliated entities, or an immediate family member of any such person.
• You must provide accurate, complete, and truthful information during registration and throughout the course of your account's existence.

10jill reserves the right to require documentary proof of age, identity, or residence at any time. Failure to provide requested documentation within the timeframe specified by 10jill may result in account suspension or termination.

3. Account Registration

Each eligible person may register only one (1) account on the 10jill Platform. The creation of multiple accounts by a single individual — whether using different names, mobile numbers, email addresses, or payment methods — is strictly prohibited and constitutes grounds for immediate account suspension, forfeiture of all balances, and reporting to PAGCOR.

During registration, you agree to provide:

• Your full legal name as it appears on a valid Philippine government-issued identification document;
• A valid and active Philippine mobile number (Globe, Smart, or DITO) that you own and control;
• A valid email address that you own and actively monitor;
• A date of birth that accurately reflects your age;
• A secure password that is not shared with any third party.

You are solely responsible for maintaining the confidentiality of your login credentials. 10jill will not be liable for any loss resulting from unauthorized access to your account arising from your failure to keep your credentials secure. You must notify 10jill immediately via live chat if you suspect that your account has been accessed without authorization.

10jill reserves the right to close or suspend any account that is found to contain false, inaccurate, or misleading registration information, without prior notice and without obligation to refund any balance remaining in such account where fraud or misrepresentation is established.

4. Deposits & Withdrawals

All financial transactions on the 10jill Platform are processed in Philippine Peso (PHP / ₱). The following general terms govern deposits and withdrawals:

Deposits:

• The minimum deposit amount is ₱100 for GCash, Maya, and bank transfer channels.
• Deposits via GCash and Maya are credited to your 10jill account balance instantly upon successful transaction confirmation.
• 10jill does not accept deposits from third-party accounts. Deposits must originate from a payment account registered in the same name as your 10jill account.
• 10jill reserves the right to refuse, reverse, or hold any deposit pending verification without prior notice.

Withdrawals:

• The minimum withdrawal amount is ₱200.
• Withdrawals will only be processed to a payment method registered in the same name as your verified 10jill account.
• Accounts must complete identity verification (KYC) before any withdrawal is processed. Unverified accounts may deposit and play but cannot withdraw.
• GCash and Maya withdrawals are typically processed within 5 to 30 minutes of approval. BPI, BDO, and Metrobank transfers may take up to 2 banking days in exceptional circumstances.
• 10jill reserves the right to conduct enhanced due diligence on withdrawal requests above ₱50,000 or where anti-money laundering (AML) indicators are present, which may result in processing delays.

5. Bonuses & Promotions

10jill offers various bonuses and promotional incentives to eligible players from time to time. The following general terms apply to all bonuses unless a specific promotion's terms state otherwise:

• All bonuses are credited to your bonus wallet and are subject to wagering requirements before any withdrawal of bonus-derived winnings is permitted.
• The standard wagering requirement for welcome bonuses is 20× (twenty times) the bonus amount, unless the specific promotion states a different multiplier.
• Wagering requirements must be met within 30 calendar days of bonus credit, unless otherwise stated. Bonuses not used within this period will expire without compensation.
• Bonus funds may not be used to play games that are excluded from wagering contribution calculations. Each game's contribution percentage is displayed within the promotions terms on the 10jill Platform.
• 10jill reserves the right to amend, suspend, or withdraw any bonus or promotion at any time without prior notice, provided that existing wagering requirements for already-credited bonuses remain valid.
• Abuse of bonus systems — including but not limited to bonus arbitrage, coordinated multi-account wagering, or exploitation of promotion mechanics — will result in forfeiture of all bonus-related winnings and account suspension.

6. Gameplay Rules

All games available on the 10jill Platform are governed by the individual game rules provided within each game interface. In the event of a discrepancy between these Terms and the individual game rules, these Terms shall prevail unless the individual game rules expressly state otherwise.

• All bets placed on 10jill are final once confirmed by the Platform. Players are responsible for verifying bet amounts before confirmation.
• In the event of a technical malfunction or system error that affects game outcome or bet settlement, 10jill reserves the right to void any affected round and refund stakes at its discretion.
• 10jill uses certified Random Number Generator (RNG) technology on all applicable games. Published Return to Player (RTP) percentages are verified by independent testing laboratories.
• Live dealer game results are determined by the physical outcome of dealer actions (cards dealt, wheel spins, etc.) and are final. Video evidence of each game round is retained for a minimum of 30 days for dispute resolution purposes.
• Any attempt to exploit software bugs, game glitches, or technical vulnerabilities for financial gain is prohibited and will result in immediate account suspension and forfeiture of all associated winnings.

7. Prohibited Conduct

The following conduct is strictly prohibited on the 10jill Platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of all balances, and reporting to relevant Philippine authorities including PAGCOR and the AMLC:

• Registering or attempting to register more than one account;
• Providing false, fraudulent, or misleading information at any point during registration or verification;
• Using automated software, bots, scripts, or any other artificial intelligence tools to interact with the Platform;
• Engaging in money laundering, fraud, or any activity that violates Philippine law or PAGCOR regulations;
• Colluding with other players in table games or tournaments to artificially influence outcomes;
• Accessing the Platform using circumvention tools (VPNs, proxies) to misrepresent your location;
• Engaging in chargebacks or disputed transactions in bad faith;
• Harassment, threatening language, or abusive conduct directed at other players or 10jill staff through any Platform communication channel.

8. Intellectual Property

All content on the 10jill Platform — including but not limited to the 10jill brand name, logo, game interfaces, graphics, text, promotional materials, and software — is the exclusive intellectual property of 10jill or its licensors, and is protected under applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes. This licence does not permit you to copy, reproduce, distribute, reverse-engineer, or commercially exploit any part of the Platform without the express written consent of 10jill.

9. Limitation of Liability

To the fullest extent permitted by applicable Philippine law, 10jill's total liability to any player arising from or relating to the use of the Platform shall not exceed the net deposits made by that player in the 30-day period immediately preceding the event giving rise to the claim.

10jill shall not be liable for:

• Loss of profits, winnings, or anticipated earnings;
• Indirect, incidental, consequential, or punitive damages;
• Service interruptions caused by force majeure events, including but not limited to natural disasters, government actions, power failures, or internet infrastructure failures;
• Third-party payment processing delays, bank holds, or GCash/Maya system outages beyond 10jill's reasonable control.

The Platform is provided "as is" without warranties of any kind. 10jill does not guarantee uninterrupted availability of the Platform or any specific game at any given time.

10. Suspension & Termination

10jill reserves the right to suspend or terminate any player account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms;
• Suspected fraud, money laundering, or criminal activity;
• Failure to complete identity verification within the prescribed period;
• Receipt of a chargeback or payment dispute from a payment service provider;
• Voluntary self-exclusion request by the account holder;
• Regulatory instruction from PAGCOR or any other competent authority;
• Account inactivity exceeding 12 consecutive months.

Upon account termination for reasons other than fraud or breach, any verified balance remaining in your account will be refunded to your registered payment method within 14 business days, net of any outstanding bonus wagering obligations.

11. Privacy & Data

10jill collects, processes, and stores personal data in accordance with our Privacy Policy and the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

10jill implements technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. All data transmissions are encrypted via 256-bit SSL. 10jill will never sell your personal data to unaffiliated third parties without your explicit consent.

You may review, correct, or request deletion of your personal data at any time by contacting our support team, subject to applicable legal retention obligations and PAGCOR regulatory requirements.

12. Responsible Gaming

10jill is committed to providing a safe, controlled gaming environment for all Filipino players. Gambling should be entertainment. If it stops being fun, we want to help.

Players have access to the following responsible gaming tools within their 10jill account dashboard:

• Deposit limits — set daily, weekly, or monthly deposit caps;
• Session time reminders — receive notifications after a set duration of play;
• Cooling-off periods — temporarily suspend account access for 24 hours to 30 days;
• Self-exclusion — permanently or indefinitely close your account and request exclusion from marketing communications.

Players who wish to self-exclude may also contact PAGCOR directly for registration in the national responsible gaming programme. 10jill cooperates fully with PAGCOR's responsible gaming directives.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising from or in connection with these Terms or your use of the 10jill Platform shall first be subject to good-faith negotiation between you and 10jill.

If a dispute cannot be resolved through negotiation within 30 days, either party may escalate the matter to PAGCOR's dispute resolution mechanism for matters within PAGCOR's jurisdiction. For matters outside PAGCOR's jurisdiction, the parties submit to the exclusive jurisdiction of the appropriate courts of the Philippines.

10jill's formal complaint process is initiated by submitting a written complaint to our support team via live chat or email. All complaints will receive an initial response within 5 business days.

14. Amendments to These Terms

10jill reserves the right to amend these Terms at any time. Material changes will be communicated to registered players via email to the address on file and/or through a notice on the Platform at least 7 days before the amendment takes effect, except where immediate changes are required by applicable law or regulatory directive.

Your continued use of the 10jill Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and may request account closure and withdrawal of any available balance.

15. Contact Information

If you have questions about these Terms or any aspect of your 10jill account, please contact us through the following channels:

• Live Chat: Available 24/7 via the 10jill Platform
• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 8:00 AM – 12:00 MN (PST), Filipino-speaking agents available

All formal legal notices to 10jill must be submitted in writing via the live chat support channel with the subject clearly marked as "Legal Notice — Terms & Conditions." 10jill will acknowledge receipt of formal legal notices within 5 business days.